Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to providing you with a high-quality shopping experience, including fast and reliable shipping. Please read our shipping policy carefully before placing your order.

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays).

  • Once processing is complete, we will arrange shipment and provide tracking information (if applicable).

2. Shipping Time

Shipping times vary depending on the destination and shipping method:

  • Standard Shipping: Estimated delivery time is 7-15 business days (for most regions).

  • Expedited Shipping (if available): Estimated delivery time is 3-7 business days.

  • The above timeframes are estimates. Actual shipping times may be affected by weather, customs clearance, logistics delays, or other unforeseen circumstances.

3. Shipping Fees

  • Standard Shipping: Free for orders over $69.99. A shipping fee of $9.99 applies to orders below this amount.

  • Expedited Shipping: An additional fee of $12.99 applies (if available).

  • Additional shipping fees may apply for certain countries or remote areas. Please check the shipping cost at checkout.

4. Order Tracking

  • Once your order has been shipped, we will provide a tracking number (if applicable), which you can use to check your order status on the carrier's website.

  • Tracking updates may experience delays. If you are unable to track your order immediately, please be patient or contact our customer service team for assistance.

5. Customs Duties & Taxes

  • International orders may be subject to import duties, taxes, or other charges, which are the buyer’s responsibility.

  • We recommend checking with your local customs office for potential additional costs before placing an order.

6. Delays & Lost Packages

  • We are not responsible for shipping delays caused by logistics issues, weather, customs processing, or other uncontrollable factors, but we will do our best to assist you.

  • If your order has not arrived within a reasonable timeframe, please contact us, and we will work with the shipping carrier to resolve the issue.

7. Address Accuracy & Changes

  • Please ensure your shipping address is correct at checkout. We are not responsible for undelivered packages due to incorrect addresses.

  • If your order has not yet been shipped, you may contact customer service to request an address change.

8. Returns & Exchanges

  • If you encounter any issues with your order upon arrival, please refer to our Return Policy for further instructions.

If you have any questions, feel free to contact our customer support team. We are happy to assist you!

📧 Customer Support Email: [email protected]